Details of our prices are on the website (check on the Services pull-down menu) and are also available in 2 brochures that can be obtained at CoCo itself.
Operating on the principle that the best way to show appreciation to loyal clients is by giving back, CoCo has introduced a simple and convenient loyalty program. Read more
CANCELLATION and “NO SHOW” POLICY
Late cancellations and “no-shows” leave our estheticians with empty appointment times. Also, we may have had to turn away other guests that could have enjoyed that appointment time. Due to this, guests that do not honour their appointments or cancel less than 24 hours in advance will be charged fees.
When booking a service at Coco Beauty Bar that is over $50.00 in value, we require a credit card number or pre-payment at the time of booking to hold your reservation.
In order to provide all our clients with the highest quality of service, we ask that you provide a minimum 24 hours notice if you are unable to keep an individual appointment, and 48 hours for group (4+) bookings . Failure to do so will result in a 50% late cancellation charge applied to your credit card. “No shows” will be charged full value of the treatment that was booked. Scheduling an appointment with us is your acceptance of this policy.
We understand that situations may arise where you can’t make it on time and we will try our best to accommodate clients who arrive late for their appointments. However, if we cannot extend your time with us due to other bookings, your service may be altered in order to accommodate our other bookings. We reserve the right to charge 100% of the treatment price when accommodating late clients.
For an elaboration of this policy check out our blog entry Must the No-Show go on?